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ACL notes an average on-site repair rate of 88%! This means that you can quickly regain your mobility, without having to be towed to a garage.
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If your vehicle cannot be repaired on the spot, we will transport it to the garage of your choice and not to the nearest garage. In addition, we will provide you with a replacement vehicle free of charge for a period of 5 days. |
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Our assistance centre staff can provide assistance in 7 languages. In a distressing situation, we offer you the opportunity to speak in your own language and thus help you to reduce the stress of the experience.
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To assist electric vehicles that run out of fuel, ACL has equipped many of its roadside vehicles with a mobile charging station. These can also charge electric bikes if required.
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The battery is the main cause of breakdowns. That is why our service vehicles are equipped with spare batteries that can be fitted directly on site.
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Our road service technicians are regularly trained to keep up with the latest vehicle technology. Our employees are also trained by specialists in order to be able to repair bicycles and electric bicycles.
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Thanks to our network of partner automobile clubs throughout Europe, all you have to do is contact the ACL and we will send you a mechanic from the automobile club in the country you are visiting.
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To provide you with an even more efficient, accurate and fast assistance, ACL has developed a smartphone application 'eCall mobile'. This application allows you to register your ACL membership and vehicle information in advance. If you need assistance, all you have to do is press the call button to send your information and your geolocation directly to our assistance centre.
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In the event of an accident or serious breakdown, ACL will organise your return to your home adress in Luxembourg or your repatriation and that of your vehicle, if you are abroad.
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ACL assistance is nominative and personal, because for us, it is the member who counts and not the vehicle. |