An ICT-RUN - M/F - CDI - Full-time

Roles and tasks

• ServiceDesk Manager – Supporting ICT end users (Information & Communications Technologies)
• Installation/configuration/maintenance/troubleshooting of ICT equipment & applications
• Ensuring the security, availability, accessibility and completeness of IT data and ICT equipment & applications
• Setting up and monitoring ICT SLAs (Service Level Agreements) for the individual areas (Assistance Centre, Breakdown Service, Traffic Information, Diagnostic Centre, Clubmobil, etc.) and monitoring the SLAs agreed with ICT service providers
• User support for all ICT problems (hardware, software, telecommunications)
• Management/maintenance/troubleshooting of the entire ICT infrastructure (devices & applications)
• Management, monitoring and further development of the ICT SLAs (ICT providers and internal professions)
• Development and maintenance of the ServiceDesk including the management of devices/licences using ITIL (IT Service Management)
• Participation in ICT projects for our individual departments
• Suggesting improvements to increase internal ICT efficiency
• Monitoring technological developments in order to implement best practices at ICT level
• Participation in the ICT on-call 24/7

Technical skills

• Min. 13ème or baccalaureate in computer science (Bachelor or Master in Computer Science)
• At least 3 years of experience in managing IT security projects
• Experienced with Microsoft solutions: Server-OS & WS-OS, MS-SQL, MS-Azure, Office365 including Sharepoint and related tools
• Analytical thinking and adaptability to the internal/external ICT tools used and willingness to keep up to date with constant ICT developments
• Internal trainer for the internal and external software used
• Languages: LU, FR, DE, EN is a plus
• Knowledge of the company, its products, values, identity, target group, competitors and environment

Social competence

• Sense of accuracy and thoroughness
• Openness to new ideas
• Sense of customisation
• Team player
• Ability to take responsibility / Independent project management
• Ability to give feedback and recommendations
• Strong service orientation and customer relations
• Synthetic and analytical thinking skills
• Sense of proactivity and initiative