Your satisfaction is our pride!
Joining the ACL is more than just becoming a member: it means belonging to a club that puts your mobility first. With a 97% member satisfaction rate*, we are proud to accompany you 24/7, anywhere in Europe.
Do you live or work in Luxembourg?
The ACL is the mobility and assistance partner for anyone who makes Luxembourg their home, whether they live there or work there.
Our mission is to provide services that are tailored to the needs of each individual. Whether you live in Luxembourg or are a cross-border commuter, the ACL is there for you every day, everywhere. With us, your mobility knows no bounds.
* Satisfaction survey conducted on 2,072 interventions in Luxembourg between 19/09/2020 and 19/12/2020.
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The ‘Europe’ membership card
This membership card is valid in Luxembourg and Europe.
- Roadside assistance/towing
- Repatriation of the vehicle and occupants in the event of an accident or serious breakdown
- Replacement vehicle following an accident or serious breakdown
- Costs of damage caused by game
- Roadside assistance and towing in Europe
- Replacement vehicle in Europe
- Continuation of the journey following an accident or serious breakdown
What our members say…
« Ce monsieur a été excellent. Un exemple de politesse et de compétence. Il a résolu le problème sans devoir passer par un garage grâce à sa compétence et persistance. »
« Je crève mon pneu à Rumelange, ils étaient sur place en une demi-heure. Je voudrais remercier l’opératrice pour sa gentillesse, professionnalisme et sa bonne humeur et toujours avec un grand sourire. Merci beaucoup à toute l’équipe!!!!!! »
« Vraiment extrêmement aimable, il a même dépanné des voisins avec un scotch. Super service! »
« Super service professionnel et courtois tant au niveau de l’opérateur qu’au niveau du dépanneur! Vraiment je recommande l’ACL à tous mes amis. »
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Support that is highly valued by our members
94.6 % are satisfied with the quick handling of their call
90.5 % the ACL support services are recommended.
90 % are satisfied with how quickly the breakdown mechanic arrived on the scene
96.5 % are satisfied with the clarity of the information they received about the breakdown
98.2 % are satisfied with the professional manner of the breakdown mechanic
92 % are of the opinion that the actual waiting time corresponded to the announced waiting time
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